We're looking for an experienced Application Support Specialist to keep our business-critical systems running smoothly. You'll be the go-to person for Infor M3 and its connected applications — resolving issues, improving processes and building capability across the business.

What You'll Do

• Provide day-to-day support for Infor M3, POS, Customer Portal and Power Apps
• Investigate and resolve incidents, perform root-cause analysis and implement fixes
• Manage user access and roles, maintaining least-privilege controls
• Support releases, testing and post-deployment stabilisation
• Identify improvement opportunities and help streamline workflows
• Deliver training and coaching to users across branches and sites
• Maintain documentation, knowledge articles and training materials

What You'll Bring

• 2+ years in an application or IT support role
• ERP experience is a must — Infor M3 experience highly desirable
• Solid understanding of user access management (Active Directory / Entra ID)
• Strong troubleshooting skills and a methodical approach to problem-solving
• Clear communicator who can translate technical issues for non-technical users
• Security-conscious with good data handling practices
• Relevant IT qualification or equivalent experience

Why Hynds?

Join a business that invests in its people and technology. You'll work alongside passionate teams, have real ownership of your work, and contribute to systems that keep operations moving across New Zealand.