Relationship Manager

Are you experienced in building strong client relationships?

Will you like to join a Global Leader in Legal Analytics and Technology?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

The Relationship Manager is responsible for proactively managing Mid-Market accounts and fostering relationships with existing customers in New Zealand. The role will be tasked with identifying value add opportunities, increasing portfolio value via new solutions and customer retention for a significant territory. This exciting strategic role enables you to sell market leading legal information, technology applications and AI-led solutions relevant to the Mid-Market law firm space.

This is a permanent, full-time position and can be based in Auckland or Wellington with flexible hybrid working arrangements.

Responsibilities

• Grow a prescribed territory of customers, primarily in the Mid Law segment, through sales to those customers
• Maximize subscription renewals and retention by increasing product adoption, usage, visibility and by strengthening relationships with decision makers
• Work alongside the wider New Zealand sales team, including the Customer Development Manager for complex upsell and/or complex retention efforts and specific projects around Protege (AI) product offerings to larger Mid Law accounts
• Partner with Business Development team on New POS opportunities where applicable as well as other stakeholders within the LexisNexis New Zealand business
• Retain, build & maintain sales pipeline to achieve renewal rate targets & monthly or quarterly upsell targets
• Actively build strong relationships with key internal and external stakeholders
• Maintain accurate CRM records and sales forecasts

Requirements

• Degree qualified (Business, Economics, Finance or Marketing preferred) with 8+ years relevant work experience

• Minimum 5 years Key/Strategic Account Management experience using solution and consultative selling approaches
• AI Fluency and have strong understanding of the business benefits of AI (preferred)

• Understanding of New Zealand’s legal system with sound market knowledge ideally in legal /professional / risk (highly advantageous)

• Territory and stakeholder management at executive level with the ability to nurture relationships at a strategic level

• Excellent communication and conflict resolution skills and proven ability to negotiate

• Ability to write proposals and other communications to describe business requirements and proposed solutions

• High level presentation skills

• Strong communication skills with ability to build relationships

• Strong numeracy skills, sales reporting and CRM management with proficiency in MS Excel

Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Employee Assistance Program

• Flexible working arrangements

• Benefits for you and your family

• Access to learning and development resources

• Global discounts and free wellbeing & learning classes

• Electric Vehicle Novated Leasing

About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

To learn more about opportunities with LexisNexis or RELX Global, join us here:

LexisNexis New Zealand | Legal Research & Technology Solutions

https://www.relx.com/careers/join-us

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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