I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group (Jacksonville, FL) in Jan 2013
Interview
The hiring process took about two weeks. From applying online, then an online assessment test once you pass that, you will then go to the company for another onsite assessment (a hint, just like the online assessment. Once you pass, you might actually get a face to face interview by the manager.
The manager who interviewed me, I was very disappointed, due to the fact she really didnt ask challenging questions, the interview also lasted 10 minutes. Then I was advised to wait in the lobby, the HR rep stated that the manager is very impressed and want me to come back for a 2nd interview. The HR rep stated if I have time right now, she can conduct one.
** One question is why UnitedHealth Group?
** What skills and qualities do you have that is better than others?
** Why should we hire you?
Interview questions [1]
Question 1
It was the basic interview questions, it is also good to prepare just in case.
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
