Question: Tell us about your leadership style or philosophy of leadership? Please describe what leadership means to you. Scenario Discussion: One aspect of being a supervisor is setting the tone for your team and leading by example. There will be times when you have to have difficult conversations with your team about the process and/or policy changes that aren’t exactly popular with the staff. It’s Tuesday morning and you’re getting ready to meet with your team to discuss the items on your Team Meeting agenda. Your team is performing well given that it’s a busy month, but you’re falling short on customer service surveys and claim cycle time. You also have to let them know that we’re restricting vacation time to meet the summer demand. Q: How would you promote and maintain engagement with your team? Write out a plan to develop engagement and identify key areas that you would like to focus on.