Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      TD

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: TD reviews | TD jobs | TD salaries | TD benefits | TD conversations
      TD interviewsTD Contact Center Representative interviewsTD interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      BNP Paribas
      3.5★Compensation and benefits
      avatar
      HSBC
      3.7★Compensation and benefits
      avatar
      SBI
      3.7★Compensation and benefits
      avatar
      Bank of America
      3.8★Compensation and benefits

      Contact Center Representative Interview

      4 Apr 2022
      Anonymous employee
      Charlotte, NC

      Other Contact Center Representative interview reviews for TD

      Contact Center Representative Interview

      20 Oct 2025
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD

      Interview

      hr interview, phone in for 30mins. then go to second round interview about behavioral question. the whole progress was very quick. it only takes a week to complete all interview and get the offer

      Interview questions [1]

      Question 1

      why do you want to work as contact center rep
      Answer question
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied through a recruiter. The process took 5 weeks. I interviewed at TD (Charlotte, NC) in Feb 2022

      Interview

      The entire hiring process took ME exactly 38 days; from applying to being hired. I applied and one day later was contacted by email for phone interview scheduling. Two days later was my phone interview. This call is just telling you about the company, discussion on past employment, and desired salary. At the end of the call, we set up the time for an interview with a hiring manager. My interview was three days later. The interview questions are your basic STAR Format questions. Smile and answer in a way that is relevant to the questions, and I have doubt you’ll do well. Take your time and don’t rush to answer. Make sure you gather your thoughts and understand the question. The hiring manager and the interview itself was actually very laid back. Don’t stress it, but stay courteous and professional. DRESS UP! Eleven days later, I received an email from the recruiter titled “Follow-Up.” In this email, the recruiter just wants to find the best time to reach out. She called later that day and offered me the position, contingent upon a successful background check and fingerprinting (NO DRUG TEST). Do not be alarmed by how long the background check and fingerprints take to come back. It took mine 17 days, and you’ll receive an email saying you are clear to hire! If you get the clear to hire email…You got the job…CONGRATULATIONS!

      Interview questions [7]

      Question 1

      Please tell me about yourself.
      Answer question

      Question 2

      What are your long term and short term goals?
      Answer question

      Question 3

      What motivates you to pursue this opportunity and what interests you in this role?
      Answer question

      Question 4

      Tell me about a time you had to deal with a tough customer.
      Answer question

      Question 5

      How have patience and attention to detail helped you avoid a mistake at work?
      Answer question

      Question 6

      Describe a situation where you had conflict with a co-worker. How did you deal with it?
      Answer question

      Question 7

      Describe a situation where you really had to listen and understand a customer’s point of view in order to meet their needs. What did you do? How did you ensure you truly understood their needs? What was the result? What did you learn from this experience?
      Answer question
      11

      Contact Center Representative Interview

      16 Mar 2026
      Anonymous employee
      Markham, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Markham, ON) in Oct 2025

      Interview

      it was easy. Online teams interviewed lasted 45 minutes. there is only one round of interview. it was Quick and easy. got offer letter withing two days. they hire in batches.

      Interview questions [1]

      Question 1

      situational and behavioral questions. conflict with colleague.
      Answer question
      1

      Contact Center Representative Interview

      27 Sept 2025
      Anonymous employee
      London, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (London, ON)

      Interview

      The interview process was Pleasant, she did more of explanations of the job role, expectations, work hours, training period than actual questions. Scenario based questions and a review of my resume. She confirmed availability of hours

      Interview questions [1]

      Question 1

      How did you respond to a customer who you sold a product to and they declined
      Answer question