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      TD

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      Customer Service Representative Interview

      5 Apr 2014
      Anonymous interview candidate
      No offer

      Application

      I interviewed at TD

      Interview

      First found out about the job through someone who worked at the bank. For the application itself, everything is submitted online through the company website. Didn't hear back from them for quite a long time... Maybe a month? Anyway, the first time they contacted me was through a phone call to schedule a phone interview. During the phone interview, they ask about scheduling availability and locations you're able to work at, why you want to work at TD, what your career goals are etc.. There are some questions asking about how you've dealt with certain situations in the past etc., basically questions to test how good fit you'd be for the role etc. Oh, they also briefly tell you about the required training (where it is, how long it takes etc.) Shortly after that, I had to do a quiz of sorts online? You're required to answer questions like on a scale of 1-5, how much does a word (like a personality trait for example) apply to you etc..

      Interview questions [1]

      Question 1

      Not too bad really. Pretty basic questions about what you've done when faced with challenges etc. Just questions that are supposed to test how you act in different situations.
      Answer question
      4

      Other Customer Service Representative interview reviews for TD

      Customer Service Representative Interview

      17 May 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      1 Mar 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative Interview

      4 Feb 2026
      Anonymous interview candidate
      Montreal, QC
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at TD (Montreal, QC)

      Interview

      The process was not complex and the interviewer was friendly. The time schedule for the interview was respected and the lady did not drag it with more questions. I was stress at the beginning but my interviewer asked me to be relax and confident. It helped me alot

      Interview questions [1]

      Question 1

      Present yourself in both french and english
      Answer question
      1

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