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      Support Service Associate Interview

      30 Jul 2012
      Anonymous interview candidate
      Declined offer
      Positive experience

      Other Support Service Associate interview reviews for TD

      Support Service Associate Interview

      25 Oct 2010
      Anonymous employee
      Toronto, ON
      Accepted offer
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at TD in Jul 2012

      Interview

      First I had a phone interview which was very straightforward and was primarily asked administrative questions as well as two behavioural questions. I was scheduled for a 1:1 interview the next week, which consisted entirely of behavioural questions. I was asked if I had any questions about the company before and after the interview 1:1 interview by the interviewer. Before the end of the week, I received a call offering me the position. Had I accepted I would have been asked in the following week to sign an offer letter and provide references from 3 past managers. Overall, it was a well managed hiring process.

      Interview questions [1]

      Question 1

      When did you witness a coworker abusing policy more than you felt comfortable with, and what did you do?
      Answer question
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at TD (Toronto, ON) in Oct 2010

      Interview

      I submitted an application online through TD website in September. I received a call from HR and I was asked if I was still interested in the position. The HR personnel also asked me basic questions regarding my educational background and work history, as well as why I applied to the position. I received a second phone call just to let me know I was invited to an in-person interview with an HR staff and manager the next day. In-Person Interview: It was a Panel Interview, with an HR staff and the Department Manager, consisting mostly behavioral questions, like 8-10 of them. Then the department manager also explained about the role as well as the department in general. After interview, they said they would let me know whether they decided to offer the position to me or not within the next 2 days. It was the same day, about 2 hours later, I got the call from HR and said they were glad to decide to offer to me a conditional offer of employment.

      Interview questions [2]

      Question 1

      Describe a time when you had a disagreement with your manager/supervisor
      Answer question

      Question 2

      A time when you did something in which you believe you could have done better
      Answer question
      2