I applied through an employee referral. I interviewed at Sutherland (Windsor, ON) in Nov 2024
Interview
The interview process was straightforward. You first get an email with a link to perform online tests such as English Proficiency test, listening, typing speed and so on. Then you get a call from a recruiting Manager who asks basic questions, mostly to rate how you respond. Nothing technical.
Interview questions [1]
Question 1
Tell me a time you got an angry caller and how you de-escalate the issue