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      Summit

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      Switchboard Operator Interview

      7 Jun 2019
      Anonymous interview candidate
      Lakeland, FL
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Summit (Lakeland, FL) in May 2019

      Interview

      I applied online and then was asked to have a phone interview with their recruiter. The phone interview lasted about 25 minutes. Within a week I was scheduled for an in person interview. The in person interview lasted about an hour and 37 minutes and it was conducted by two of the department managers. I was asked to come back for a second interview the following week. This interview was almost identical to the first interview, except it was only about an hour long. I met with 2 different managers for my second interview.

      Interview questions [2]

      Question 1

      Explain a time you received negative feedback from a manager and how did you handle it?
      Answer question

      Question 2

      Explain a time when you had to handle a difficult client. What was the outcome?
      Answer question
      3

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