StepChange Debt Charity Debt Advisor Interview Questions

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Debt Advisor Interview

22 Oct 2020

Anonymous interview candidate

Newcastle upon Tyne, England

No offer

Negative experience

Difficult interview

Application

I applied online. The process took 1 week. I interviewed at StepChange Debt Charity (Newcastle upon Tyne, England) in Oct 2020

Interview

Telephone interview then face to face / teams call. Process was quick, phone interview heard back the same day, 2 days for teams meeting interview to hear back. Looking for very specific answers to every question asked. Even with financial assist/collections/debt advisor background.

Interview questions [6]

Question 1

If someone calls and their priority is paying off their debt as quickly as possible but they aren’t spending enough on food, how do you persuade them to spend more on food and less towards their debt

Answer question

Question 2

Describe a time you’ve had to deal with change quickly and what you would do next time

Answer question

Question 3

How important is it to show empathy?

Answer question

Question 4

What qualities can you bring to the team?

Answer question

Question 5

How do you show resilience?

Answer question

Question 6

How do you not let emotions get the better of you during calls / after calls / going into a new call?

Answer question

Other Debt Advisor interview reviews for StepChange Debt Charity

Debt Advisor Interview

2 Feb 2026

Anonymous employee

Leeds, England

Accepted offer

Positive experience

Average interview

Application

I applied online. I interviewed at StepChange Debt Charity (Leeds, England) in Jan 2026

Interview

Really positive, the best interview process I've been through. Applied online through the portal, arranged a phone interview and then got invited to the assessment center with a group of around 10 people. Fast turnover time. Everything was explained in detail beforehand which was really helpful. Hardest bit was answering the more interview-style questions on the phone.

Interview questions [3]

Question 1

How do you deal with big technological changes?

Answer question

Question 2

Tell me about a time you've taken accountability for your own work.

Answer question

Question 3

Tell me about a time you've experienced a vulnerable customer and what actions did you take?

Answer question

Debt Advisor Interview

8 Oct 2025

Anonymous employee

Newcastle upon Tyne, England

Accepted offer

Neutral experience

Average interview

Debt Advisor Interview

11 Jun 2025

Anonymous employee

Leeds, England

Accepted offer

Positive experience

Average interview

Application

I interviewed at StepChange Debt Charity (Newcastle upon Tyne, England)

Interview

- applied using the online application on the company website - then a short while later a phone interview - finally face to face interview and maths test done on the same day

Interview questions [1]

Question 1

how did I handle vulnerable clients

Answer question

Application

I interviewed at StepChange Debt Charity (Leeds, England)

Interview

I had a telephone interview at first, followed by a day when I had to come into the office to do group activities, tests and role plays. The final interview was a competency based interview which was on a separate day.

Interview questions [1]

Question 1

What skills and attributes can you bring to the role?

Answer question