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      Customer Experience Manager Interview

      31 Jan 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Slack

      Interview

      Thorough and quite intense, but not overly difficult or unexpected. The process does take some time, but communication from Slack was excellent throughout. Make sure to prepare good questions, READ the job description and get to know Slack's values. The values particularly are core components of Slack's hiring process.

      Interview questions [1]

      Question 1

      Tell me about a time when....
      Answer question

      Other Customer Experience Manager interview reviews for Slack

      Customer Experience Manager Interview

      31 Mar 2022
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Slack in Dec 2021

      Interview

      Overall was pretty fast, applied and scheduled phone interview within a week. Had initial call with recruiter that I thought went very well but didn’t get passed on to the next round or a reply when I asked for feedback

      Interview questions [1]

      Question 1

      Pretty straightforward questions- tell me about yourself.
      Answer question

      Manager - Customer Experience Interview

      17 Oct 2021
      Anonymous interview candidate
      Melbourne
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Slack (Melbourne)

      Interview

      Completed three interviews. The first was with Slack recruiter, the second round was with a senior manager and the third was with a senior manager and another manager. The process was very streamlined and efficient, clearly explained, with reminder emails to confirm interview times. I understood what to expect in each of the interviews in the lead-up to the interview and was made to feel comfortable by the interviewers.

      Interview questions [1]

      Question 1

      First-round with recruiter is standard screening, Reason for applying for the role. Why Slack? SWOT, etc. The second round interview is more detailed and the senior manager will want to get to know you more, and in my experience asked more specific questions about what they were looking for in the candidate. How you have overcome challenging performance management situations and how you develop team members were the theme of a lot of the questions. The third round interview involved going through my resume in chronological order from first job to most recent, with focus & detail on the most recent roles. Again questions related to performance management, and how I develop people within teams.
      Answer question
      4

      Manager, Customer Experience Interview

      22 Jun 2021
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I interviewed at Slack

      Interview

      Phone Interview with Recruiter followed by Zoom Interview with Senior Manager. The recruiter interview was for an hour and the interview with the Senior Manager was for 45 minutes. Overall the questions were easy to answer.

      Interview questions [1]

      Question 1

      Describe a time you've advocated for a customer.
      Answer question

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