Friendly, lots of question and hypothetical situations in regards to customer service. Makeup portfolio was appreciated. Focus is on product knowledge and friendliness. Asked about retail background, what trainings I would be interested in. Also how hard I am willing to work to move up into a management position. Also my timeline I expect to management.
Interview questions [1]
Question 1
Customer service experience and future growth goals
I applied online. The process took 2 days. I interviewed at Sephora (King of Prussia, PA) in Jan 2014
Interview
There is a standard interview, where they gas your head up with promises that they don't keep. It's more about your retail ability than anything else. They want to know you have the personality to sell to clients and build baskets. You have to make them "your best friend", so charisma is important. The other part consists of testing your selling ability during makeup application (they don't care so much about skill as they will, or are supposed to, train you). Again, you have to be able to sweet talk the client into buying just about everything you apply to them.
The process took 1 week. I interviewed at Sephora (Toledo, OH)
Interview
The interview was a group interview with 6 other people. It was slightly competitive but also fun. We had one-on-one interviews as well. I was called after I left and was hired for the job.
I applied online. The process took 4 weeks. I interviewed at Sephora (Los Angeles, CA)
Interview
Long interview process: quick phone interview where we set up a date for a makeup demo , demo was done on another employee, then final interview with manager. Took about a month in total.
