Friendly, lots of question and hypothetical situations in regards to customer service. Makeup portfolio was appreciated. Focus is on product knowledge and friendliness. Asked about retail background, what trainings I would be interested in. Also how hard I am willing to work to move up into a management position. Also my timeline I expect to management.
Interview questions [1]
Question 1
Customer service experience and future growth goals
I applied online. The process took 4 weeks. I interviewed at Sephora (Orlando, FL) in Sept 2016
Interview
I applied online and about a month later I got an email about setting up an interview. I interviewed with two managers and it was very relaxed and welcoming. I told her how much I was looking to be paid and she said she'd give me 50 cents more. I also applied for cashier but she asked me what my preferred place at Sephora would be. She told me that she just wanted me to be comfortable where I start. I told her color and she had me do my demo right there. The demo was actually a lot of fun - I basically just walked around and helped customers and sometimes helped specific people that they directed me to. They seemed very impressed with my experience (I currently work at ULTA) but it seemed like they would be totally down to hire me even if I didn't have the experience. Just be yourself and love eductaing people on beauty and you've got the job!
The process took 1 week. I interviewed at Sephora (Toledo, OH)
Interview
The interview was a group interview with 6 other people. It was slightly competitive but also fun. We had one-on-one interviews as well. I was called after I left and was hired for the job.
I applied online. The process took 4 weeks. I interviewed at Sephora (Los Angeles, CA)
Interview
Long interview process: quick phone interview where we set up a date for a makeup demo , demo was done on another employee, then final interview with manager. Took about a month in total.
