Remote Manager, Customer Success interview questions

Started off immediately with exercise/assignment as first round — no conversation with anyone, no briefing on role, information on team size, geo coverage, current segmentations, metrics performance, challenges and pain points, etc. Exercise was to provide a 30-60-90 plan. After submission, received email informing me they won’t be moving forward with me. That was it - no conversation or in-person interaction. Pretty aloof. They did provide feedback on my plan, which was appreciated, but they were about how some points were not specific enough. Felt that it was not fair, since there was no discussion or chance for elaboration, and no sharing of details or baseline from them. Yet they expect specifics, like target percentages. Should have just plucked numbers from the air.

This gives the impression that candidate resumes and earlier efforts aren’t being taken seriously, and that there’s a lack of structure or continuity in their hiring process. I value professionalism and consistency in recruitment, and I believe candidates deserve timely updates and consideration — especially after investing hours in interviews and assessments. I know that the company is great, and have heard only good things about it so far, but getting in seems extremely difficult