I applied online. The process took 1+ week. I interviewed at REI (Fresno, CA) in Aug 2013
Interview
Applied online and got called in for an in-person interview. Met with two supervisors for the interview. Very easy customer service based questions, nothing at all out of the ordinary. Was called back a few days later for a second interview with one of the sake supervisors and a second new one. Same thing for this one as well.
They are now doing group interviews at this location instead.
Interview questions [1]
Question 1
Nothing challenging at all; explain a time where a customer was irritated and what you did to make them happy, etc.
Pretty quick and simple interview process for such a big company. Everyone seemed nice that I spoke to over the phone but for the most part the interview was all online. Just answering questions and recording your answers.
Interview questions [1]
Question 1
What is something you enjoy about customer service.
I applied through university. The process took 2 days. I interviewed at REI (Seattle, WA) in Mar 2024
Interview
Your normal mid level job assessment, and questions. Make sure you have hiking, or some outdoor activity on your mind. They want to make sure you know about who they are, and what they sell.
I did an online interview first. I filmed myself answering a few questions. They called me in a few weeks later for an in person interview. Very standard interview questions, got hired on the spot
Interview questions [1]
Question 1
Tell me about a time you worked as a team to do something