It was actually 2 1 on 1 interviews the same day with a 30 min sit in with an employee taking phone calls. The Interview was pretty standard mostly questions about prior work experiences. The first lady who interviewed me seemed pretty inexperienced. she kept asking for specific examples of stuff I did at previous jobs which was fine but she wasn't satisfied until I could give names and dates of when these extraneously specific examples took place (and we're talking about minor events from 5-6 years ago), but no problem just plug in some made up names and dates off to the next stage. The second interview was much more professional and went really well. The atmosphere in the call center was really relaxed and they offered some pretty cool perks and the entry level pay was pretty fair. expect to send a resume, then fill out a lengthy application then a 1 hour phone interview, Then a excessive background check, then you visit for 2 1on1 interviews. They called me almost immediately to move me on to the next phase after I completed any part of the hiring process. Be prepared, the 3rd party background check company will expect you to provide W2 forms from your previous employers rather than contacting them directly and will still take about 30 days to complete. This is where I ran into trouble. After my in person interviews I was called by my recruiter telling me that everything went well and they were just waiting to hear back from the background check before the could make and offer and schedule their drug test. When they received the the background report they told me they "could not move forward with me because of discrepancies on my background check" and could not give me any further information. They did send me a copy of the report and all my info checked out except for a minor job at a BW's 6 years ago that has since closed. And that I have a misdemeanor disorderly conduct from when i was in college. The application only asked about felonies and topic never came up. So I can only conclude that they don't like anyone with a minor legal infraction. Anyway moral of the story don't make mistakes and if you do get your record sealed before you apply.