Consisted of an online application and an in person interview at head office. Relaxed and professional environment. Multiple questions asked, lasted about an hour. Interview with 2 seniors from the potential new team.

Interview was with a panel of two people, who were both Senior Supporter Care Officers, one of whom would be the line manager of the successful candidate. Brief intro with a bit about the role, the structure of the team, how the interview would go and so on. The interview was then structured with a series of "can you tell me a time when..." type questions, relating to activities and tasks you would expect within a Supporter Care/Customer Service type environment, such dealing with difficult supporters, prioritising tasks, fitting into a team etc.