I applied through an employee referral. I interviewed at Octopus Energy (London, England) in Mar 2024
Interview
The interview was in stages, three different interview and some practical tests, interview was casual one to one chat, felt no pressure straight forward. I had to take day off work to attend.
I applied through an employee referral. The process took 4 months. I interviewed at Octopus Energy (Nottingham, England) in Feb 2025
Interview
Brilliant, Practical and Written test and 1-1 interview, Everone was very friendly and helpful. Everything was explained to me and all my questions where answered. The prcces lasted approx 2 hours but it seemed to fly by, I did not feel nervous at any point.
Interview questions [1]
Question 1
I was asked how I would explain an issue to the customer
Very easy, clear instructions and Ellie replied to any questions I had and very very helpful. Questions were relating to the job which is always a good thing. Very professional when I arrived for the test.
Interview questions [1]
Question 1
General customer services questions for helping customers
I applied in-person. The process took 2 days. I interviewed at Octopus Energy (Coventry, England) in May 2024
Interview
Practical trade test, fault board for electric and gas meter with over 15 faults on each
Question paper with around thirty two questions with a 16 min time limit.
Face to face interview about what you would do in certain situations and about customer service
Interview questions [1]
Question 1
What you would do if customer had a faulty meter and you could not get them back on supply that day?
