I applied online. The process took 1 day. I interviewed at National Rail Enquiries (York, England) in Apr 2014
Interview
Interesting place, good food, calm environment. slept overnight and was given really good food. Loads of people there, and the interview was in 3 steps. first was introduction before the three tasks. second was a presentation on a topic to a panel, third was a question and answer session with two interviewers. was rather tense but they were cool