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      Lloyds Banking Group

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      Business Management and Customer Operations Summer Interview

      28 Feb 2016
      Anonymous interview candidate
      London, England
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Lloyds Banking Group (London, England) in Feb 2015

      Interview

      Online application followed by situational judgement and personality questionnaire and numerical testing. If passed a video assessment takes place as a final round interview. The video assessment asks you 9 questions; 1 at a time and gives you 30 seconds to think of an answer followed by 90-120 seconds to answer. I created a list of 20 potential questions with answers and i have undertaken the assessment on 28/02/16 and currently waiting for the decision. How would you ensure that you fit in well to a new team, and why do you think this is important? Do you respond well to difficult situations - for example, where you are still required to achieve a successful outcome, despite high levels of pressure? Based on your research into Lloyds Banking Group, explain what you have learnt and how you will apply this learning in your role? Are you someone who always takes the initiative?

      Interview questions [5]

      Question 1

      Why this programme and stream?
      Answer question

      Question 2

      Exceeding internal and external customer expectations is important. How would you ensure that you do this
      Answer question

      Question 3

      Do you think your peers would say that you are good at explaining complex information or ideas in an easy-to-understand manner?
      Answer question

      Question 4

      Talk me through a recent example of improvement you made, and the impact this had?
      Answer question

      Question 5

      Are you someone who naturally takes ownership of tasks or challenges?
      Answer question