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Thank you for taking the time to leave us a review on your interview experience.
We value all feedback and take every opportunity to improve our company for both our customers and employees alike. It is also extremely important to us that anybody considering employment with LifeSecure has access to clear and transparent information about how we run as a company.
We would not describe this as a ruthless/hard sell environment due to our adherence to strict industry guidelines that keep ethical selling at the heart of our company ethos. LifeSecure Financial Services is an appointed representative of Arthur Brown (Insurance Brokers) Ltd, authorised by the Financial Conduct Authority and established in 1932. You can find us on the FCA register. As an advisory service, any customer we help is protected by the FCA Compensation Scheme. All calls are recorded and regularly monitored by our in house quality assurance team and our authorising firm, we are absolutely committed to maintaining our 100% compliance record.
Through offering a completely free advisory service, we not only put in place protection which prevents families from being left financially distressed when the main bread winner of the house dies, but also conduct reviews on existing policies to identify when customers have been miss-sold or badly advised protecting them from huge financial loss, these customers found our service extremely beneficial. Please refer to our Trust Pilot to read reviews from over 1,900 of our customers who have deemed LifeSecureFS worthy of their business and their trust.
All employees have their own personal target which is agreed upon by themselves and LifeSecure. We arrive at this personal target by not only taking into account their employment experience but also by assessing their ability in their interview trial. This allows us to ensure that personal targets are always realistic and achievable. On the occasion that an employee does not manage to hit their basic target throughout the month, we request that they come in on the last two Saturdays of the month for just a half day on their regular hourly rate to catch up. We also offer employees who are on target for the month the choice to do optional overtime on an increased pay rate. This has proven to be the most fair and flexible way to help maintain individual success rate and benefit everybody.
As explained above, the trial is a way of assessing candidate ability but it is also the most effective way of gauging the suitability of the role for both parties. Data is very expensive; respectfully, we would not see granting access to untrained candidates as an advantageous way of generating high quality leads for our protection specialists – hence the trial is intended purely for assessment purposes. Before the trial commences, basic product knowledge and guidance is provided. The objective of the trial involves appointment booking only; therefor the customer will only enter into conversation regarding a quote or review with a qualified specialist. The entire trial is held under supervision and as with all of our calls – it is recorded and monitored for compliance.
Typically, a junior lead generation role in a telesales office will logically have a higher turnover than a senior telesales position. This is due to the fact that employees are regularly promoted into more senior positions in other teams and departments. On average our sales advisers have been with the company 2-3 years, with some of team approaching a decade with the firm.
LifeSecureFS is thrilled to have been able to remain stable and support our staff throughout this incredibly unpredictable and challenging time. We are also very excited to be in a state of continual growth where we’ve been able to offer secure career opportunities and celebrate new staff joining our teams.
If you would like to openly discuss your experience with us off line we would be more than happy to take that time to speak with you.
