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      Illumina

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      Customer Care Specialist Interview

      19 Oct 2024
      Anonymous employee
      Eindhoven
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Illumina (Eindhoven) in Oct 2021

      Interview

      It is a 3 stage interview. First with talent acquisition, then hiring manager and then other managers and maybe a future team member. If you have experience in similar jobs, you will be fine.

      Interview questions [1]

      Question 1

      How would you handle giving bad news to a customer?
      Answer question

      Other Customer Care Specialist interview reviews for Illumina

      Customer Care Specialist Interview

      31 Mar 2023
      Anonymous interview candidate
      San Diego, CA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Illumina (San Diego, CA) in Feb 2023

      Interview

      I recently had an interview with Illumina. I have always wanted to work for this company. This job description was a perfect match to my skills and experience. It started with a virtual video interview called HireVue where you get 3 tries to submit a response to 8 questions. To my surprise I moved on to the next round which was a phone interview. Then I was moved to the virtual panel interview with 4 people including the department manager. I spent hours preparing for these interviews. When it came time for my panel interview, the panel people were fumbling around with the video set up at the time my interview started. Not only did my interview start a few minutes late but they also decided to leave as soon as the last person of the panel came on the video so the last few minutes of my interview were cut. I never had the chance to ask them a few more questions. The last person of the panel didn't have a copy of my resume and was probably notified last minute that she had to interview me. She asked me the weirdest questions I have ever been asked in an interview. I sent two follow-up emails within 2-3 weeks for them to finally let me know that I was rejected for another candidate. This was a very casual response email to me with spelling and grammar errors. Overall, I expected better from them.

      Interview questions [1]

      Question 1

      Why do you want to work here? Describe a time when you worked with a difficult customer.
      Answer question
      1

      Customer Care Specialist Interview

      28 Apr 2022
      Anonymous interview candidate
      San Diego, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2+ months. I interviewed at Illumina (San Diego, CA) in Mar 2022

      Interview

      Applied online on 2/10, recruiter reach out a few days after to initiate the interview process including a digital interview via HireVue, there were a total of 8 rounds of interviews! On 4/18 I received a notification that I was not selected. The whole process took over 2 months, extremely long process for nothing🥲

      Interview questions [1]

      Question 1

      General behavioral questions typical how would you handle an unhappy client, etc.
      Answer question
      1

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