I applied online and put down that I was referred by a friend that started a few months ahead of me. Since I lived about 2 hours away form the interview place at the time, I had a first phone interivew and then they agreed to interview me in-person. Usually, you go to ING two times to interview but since I was communiting far they held my 1:1 interview first then agreed to move me on to the next stage immediately and I interviewed with the Sales Floor Manager immediately. During the interview, the Sales Coach was intimidating and I had to sell them a pencil and they asked, if I was trying to sell them the pencil, what would I do? The most important thing to do is ask questions about whey they need the pencil, etc. It was okay.