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      Hilti North America

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      Customer Service Representative Interview

      10 Dec 2016
      Anonymous employee
      Accepted offer
      Positive experience

      Application

      I interviewed at Hilti North America

      Other Customer Service Representative interview reviews for Hilti North America

      Account Manager Interview

      1 Oct 2025
      Anonymous interview candidate
      Savannah, GA

      Interview

      I applied online. After, I received an email asking for the best time to speak with one of their recruiters over the phone. I had two phone interviews, one with one recruiter and another interview with a different one. The first one moved to a new role while in my process so I basically had to start fresh with someone who was going to be there the whole interview process. I don't remember a lot about the first recruiter but the second was personal, friendly and easy to talk to. I didn't feel like I was in an interview just sitting down with someone having a normal back and forth conversation. Then later, I spoke with the hiring manager over the phone and email to schedule a face to face interview in Tulsa at their CS headquarters. He was very passionate about Hilti and seemed to have my best interest at heart. After getting a face to face scheduled I traveled to Tulsa for a different personal reason and was going to meet with them while I was in town. Only the weather didn't cooperate and Hilti sent everyone home the day of my interview due to an incoming blizzard. My face to face interview had to be rescheduled. The hiring manager was very apologetic and told me he would definitely be meeting with me at a safer date and time. He traveled to Houston, TX, where I lived, for a recruiting opportunity at a nearby college campus and I was able to drive and meet with him for a face to face interview. This interview was more formal but still felt very comfortable. Then they flu me to Tulsa to have a face to face interview with the District manager, campus tour, comprehensive testing and a ride along with a current customer service representative on the phones. This was the most formal part of the interview process. After it all I was given my offer letter before I left to return to the airport to head back to Houston. My interview process was by no means a normal interview process for Hilti. I have heard many other stories and mine was the longest. October 2013- May 2014.

      Interview questions [4]

      Question 1

      Tell me about yourself.
      Answer question

      Question 2

      What are two of your weaknesses / strengths?
      Answer question

      Question 3

      Are you willing to relocate?
      1 Answer

      Question 4

      Explain how you would handle an angry customer. Give me an example of something similar in your past with an angry customer.
      Answer question
      1
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Hilti North America (Savannah, GA)

      Interview

      Process was great. Recruiter reached out and did initial screening. I had second interview with the area manager who really did a good job getting to know me and passed me on to the final stage interview with the regional manager. I didn’t get the job, but overall it was a great process with the processes, clarity and honesty you’d expect from a good company.

      Interview questions [1]

      Question 1

      What is the most difficult thing you’ve ever faced and how did you get through it?
      Answer question

      Account Manager Interview

      17 Nov 2025
      Anonymous interview candidate
      Grand Rapids, MI
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Hilti North America (Grand Rapids, MI) in Oct 2025

      Interview

      Phone screen with a Hilti-employed recruiter, interviewed with the regional manager, and a final interview with the director of the territory. My interview with the regional manager lasted almost an hour and a half, but I'm not sure if that is the norm.

      Account Manager Interview

      14 Jul 2025
      Anonymous interview candidate
      New York, NY
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at Hilti North America (New York, NY)

      Interview

      I had 3 interviews. Interviews lasted about 30 min each. Many STAR questions. Nothing too hard if you are prepared to answer those type of questions. Offer came in around 2 weeks after last interview

      Interview questions [1]

      Question 1

      What is something that you are not good at and how do you plan on developing this into a strength?
      Answer question

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