After filling in an application form on their website with basic questions and a simple coding example, I was contacted to begin remote interviews over video (using appear.in). This happened fairly quickly. I interviewed with (who I believe would normally be called) the manager and then a developer. The questions were solid and meaningful (no goofy, unhelpful teasers). Both people were sharp and friendly, the kind of people you would like to work with. After I passed that round, I had a remote video discussion with their People Ops (HR) representative about the process. I learned my next step would be a small software project to be submitted and judged. If I passed that round, I would then interview with another developer and then someone like a CTO/VP IT/etc (they have a flat org structure). The project given to me took more time than was advertised but I didn't mind. However, I did run out of time personally as my family was struck by illness. So I didn't complete everything I should have. I also took shortcuts and wrote experimental modules that you wouldn't for a real project but I assumed they just wanted to see my style, to see how I thought out problems in real time, etc. However, I was mostly wrong. I misjudged the goal and thus did not effectively use the little time I had. I can't say exactly what they were looking for since I didn't achieve it, but I would say focus on completing the requirements, keep everything standard and clean, and show your mastery of the technology. So I failed the project portion and that was the end. The developer sent back thoughtful and accurate critiques of my project. They were kind and professional in their resolution. I'd recommend applying to Help Scout. They seem like a great company and everyone I talked to was spot-on someone I want to work with. But learn from my mistakes and set aside ample time for a complete, clean project submission.