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      Universal Banker Interview

      16 Aug 2021
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HSBC (London, England) in Aug 2021

      Interview

      I applied for Universal Banker role in one of the London branch. In the job advert it was mentioned anyone who is looking for full-time, part-time, contract, temporary work can apply. Note - "I made it very clear at every stage that I am full-time student and looking for part-time work" First stage was submission of application, then after my application was selected I got the online assessment which consisted of behavioural questions (when I received email for assessment they changed the position name to Customer Service Representative). After the selection at previous stage I got an invitation for completing on-demand video interview which was again stated as for Universal Banker role, it consisted of 5 questions. I got through the next stage, which was zoom call with 2-3 interviewers for Customer Service Representative. When I joined the zoom call, interviewer said the actual role they are recruiting for is the Cashier Role for which they needed someone who can work full-time. He started interview on that note, and I knew that I would not be selected as I can only work part-time, still they wasted my time through such a long process. If you wanted to hire someone full-time, why would you not clearly mention? If all the roles are same - Customer Service Representative/ Cashier/ Universal Banker, then why to change the name of role at every stage? Why to waste the time of full-time international students?

      Interview questions [1]

      Question 1

      Tell me about yourself What attracted you to apply in the company Customer service questions
      Answer question

      Other Universal Banker interview reviews for HSBC

      Universal Banker Interview

      13 May 2026
      Anonymous interview candidate
      Manchester, England
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at HSBC (Manchester, England)

      Interview

      Face to face interview, questions were okay to answer, was told I would hear back about next steps which would have been an online assessment against HSBC’s values but I never heard back from them.

      Universal Banker Interview

      15 Feb 2026
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at HSBC (London, England)

      Interview

      Arranged an online interview within a week after submitting my application. I have been asked five questions and they are all all experience / situation base. Mostly around your experience in customer facing roles.

      Interview questions [1]

      Question 1

      Tell me about yourself please?
      Answer question
      1

      Universal Banker Interview

      17 Dec 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at HSBC

      Interview

      The interview process was fairly easy. I submitted an interview online then had a culture fit call, followed by an in person interview with a task and competency based questions.

      Interview questions [1]

      Question 1

      Tell me about yourself and your experience?
      Answer question

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