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      H&M

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      Customer Service Agent Interview

      17 Jan 2024
      Anonymous employee
      Barcelona
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at H&M (Barcelona)

      Interview

      Hay dos entrevistas. Una es telefónica, donde te explican el puesto y les comentas tu experiencia laboral. La otra es online y la realizan trabajadores del área, las preguntas son especificas sobre el puesto de trabajo.

      Interview questions [1]

      Question 1

      Experiencia y prueba de solución de problemas
      Answer question

      Other Customer Service Agent interview reviews for H&M

      Customer Service Agent Interview

      30 Mar 2025
      Anonymous employee
      Edinburgh, Scotland
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at H&M (Edinburgh, Scotland)

      Interview

      The interview process was fine, they were able to be flexible with timing and all took place remotely. Interviewers were nice and made you feel comfortable. Job was offered via a separate call

      Customer Service Agent Interview

      23 Sept 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at H&M

      Interview

      The interview process started with a short email prompt sharing a customer service experience you've had. It was basically used to gauge how well you are with grammar and customer experiences. I was then invited to have a 30 minute video call with the recruiter to discuss the role and my background. After that went well, I was invited for an hour long in-person interview. The first part was a traditional interview with of the managers and the second part was a written portion where you had to respond to mock customer complaints. Again, it gauged proper use of grammar and customer resolution practices.

      Interview questions [1]

      Question 1

      Have you ever dealt with a difficult co-worker? If so, how did you overcome differences?
      Answer question

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