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      Enterprise Mobility

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      Management Trainee UK Interview

      6 Dec 2012
      Anonymous interview candidate
      Derby, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Enterprise Mobility (Derby, England) in Nov 2012

      Interview

      Applied on line and three days later received email from Talent Acquisition Manager that he would like to schedule a 15-20 minute telephone interview.I emailed back the suitable date, time and phone number. On the day of phone interview I waited nearly forty five minutes because he was phoning wrong number but finally had the phone interview and he said he will let me know in a week time. He never phoned back which then I phoned him back, he arranged for a branch interview in TWO WEEKS time. I had a disappointing but informative experience on the day of my interview with Enterprise. I turned up at 9.50am(for 10am appointment), looking forward to my interview at the branch, but no one was aware of my appointment. I had to wait nearly one and half hours before the manager from another branch turned up to interview me, whilst casually reading from pieces of paper and writing some notes down. He never mentioned why the branch or area manager for whatever reason could not attend. I received a better response from the staff at the branch than the management and Talent Acquisition Manager. I was treated as if I was not wanted there.This feeling did not help my responses to the interview questions.

      Interview questions [1]

      Question 1

      All questions were about customers. what do you do if customer complains or if customer still is not happy. Pretty simple questions which I answered with real life examples.
      Answer question