I had a group interview. We all applied for positions for the same project, but we had different languages(markets), some were there for customer support others for QA. We were about 10 around a table, and we were interviewed by the responsable of the launching project and someone from HR.
We played a role game, 1 being a customer and 1 a CSR.
Then we were separated by languages. And we were asked to briefly present ourselves in our language. For them to check our language and accent.
The interview felt not very difficult if you have some experience as a CSR and was able to speak a decent English or Spanish. Because the internal language was either English or Spanish.
Interview questions [1]
Question 1
Pretend to answer the phone without knowing nothing about the processes of this fictive company.
Very simple and straightforward. They were relaxed and easy to speak with. Had a fun time with guessing an item which was a kitchen appliance, this served as a base to a successful interview.
Interview questions [1]
Question 1
They asked if I had experience with troubleshooting different types of technical issues.
It was a very easy process with some tests for Typing speeds and internet availability. It was then followed by an AI interview process where we would video our responses.
They make you do all these assessments just for them to deny you. I applied multiple times even though I have the qualifications and still denied. The pay is very cheap as well. Should not have all these assessments and stuff for the little pay
2
Top companies for "Compensation and Benefits" near you
