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      Birdeye

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      Birdeye interviewsBirdeye Customer Success Manager interviewsBirdeye interview


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      Customer Success Manager Interview

      2 Nov 2017
      Anonymous employee
      Rancho Cordova, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Birdeye (Rancho Cordova, CA) in Aug 2017

      Interview

      Very casual. There is not a recruiter so the person calling you is most likely the manager you would work for. I had 100% phone interviews, and that actually makes sense as phone manners is an important part of working with customers. I spoke with 3 different people and all of them were very friendly and wanted to know about my relevant experience. I have had some stupid complicated and drawn out interviews at other places, but Birdeye was enjoyable. Be prepared as one of my phone interviews was a video chat (they didn't tell me ahead of time) and the VP fires up the video and I was not ready. It turned out fine as everyone here is pretty chill, but make sure you pay attention to that so you are not suprised.

      Interview questions [1]

      Question 1

      1. Tell me about your past experience?
      1 Answer

      Other Customer Success Manager interview reviews for Birdeye

      Customer Success Manager Interview

      28 Mar 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at Birdeye in Feb 2025

      Interview

      A recruiter reached out and got me in front of someone within the same week and got an answer the following week - the whole process was straight forward and direct

      Interview questions [1]

      Question 1

      Which company value resonated the most
      Answer question

      Customer Success Manager Interview

      30 Jul 2024
      Anonymous employee
      Dallas, TX
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Birdeye (Dallas, TX) in Sept 2022

      Interview

      I had three interviews, one with HR, one with the VP of the team, and one with the managers of the team. There was no formal test/writing sample/etc., but the technical questions were extensive.

      Interview questions [1]

      Question 1

      Describe a time something went wrong and how you resolved that situation
      Answer question

      Customer Success Manager Interview

      11 Dec 2025
      Anonymous employee
      Dallas, TX
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Birdeye (Dallas, TX) in Jan 2022

      Interview

      1.) Interview with hiring manager in HR 2.) Interview with the Team Lead 3.) Interview with the Director of Customer Success 4.) Interview with the Senior Director of Implementation The entire process took about 3 weeks. The first few were all within a few days of each other, but the final interview was a week after the third interview.

      Interview questions [1]

      Question 1

      What is it about Birdseye that interested you?
      1 Answer

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