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      Allstate

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      Allstate interviewsAllstate Claims Service Specialist interviewsAllstate interview


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      Claims Service Specialist Interview

      9 Apr 2020
      Anonymous interview candidate
      Portland, OR

      Other Claims Service Specialist interview reviews for Allstate

      Claims Service Specialist Interview

      10 Mar 2022
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Allstate (Portland, OR) in Apr 2020

      Interview

      I applied to this position on 3/10, completed a phone screening with a recruiter on 3/26 (I was asked one behavioral question about multitasking.), and then had a video interview with the hiring manager and the field lead on 4/02. The video interview was in place of the typical in-person one due to COVID-19 precautions. The interview had three parts: the managers welcomed me and gave me a chance to feel comfortable. They asked simple questions told me about the position. Then follows the trickier behavioral questions, and finally you can ask some questions and they'll go over Allstate as a company and the company benefits. A note on the behavioral questions: I once read that interviews are "like a Taco Bell menu," they typically have all the same ingredients, just put together differently. Interview ingredients (besides "tell me about yourself" and "why us?") are examples of: working with others, leadership, conflict resolution, problem-solving/adaptability, organization, failure/weakness, and success/strength. You will probably waste a lot of time on Glassdoor/Indeed if your plan is to find all the possible questions that might be asked during your interview. Spending time familiarizing yourself with your responses to these "ingredients" might be much more beneficial both to your interview at Allstate and any other interviews you may have. :-) During the week following the interview, I received a call from the recruiter with feedback on my interview and an unfortunate message that although I was strongly considered, the position was being cancelled due to everything that is going on in the world today. The recruiter, hiring manager, and field lead were all welcoming and informative about the position. They all seemed like wonderful people to work with and made my application process as positive as possible. I especially appreciated how the recruiter called, even though he couldn't offer me the job, just to give me feedback and to let me know where I stood. I will certainly be looking out for more positions at Allstate in my area.

      Interview questions [5]

      Question 1

      Tell us about a time when you had to work with an upset customer to avoid unnecessary restitution.
      Answer question

      Question 2

      Tell us about a time you had to ask someone a lot of questions.
      Answer question

      Question 3

      Tell us about a time that you resolved a conflict.
      Answer question

      Question 4

      Tell us about a time that you could have been more organized.
      Answer question

      Question 5

      Tell us about a time that you had to change your approach.
      Answer question
      12

      Application

      I applied online. The process took 3 weeks. I interviewed at Allstate in Mar 2022

      Interview

      Received an email to do a prescreen phone interview, I responsed almost immediately that I was pretty much available anytime, sent a second email to them a week later since I did not receive a response, another week went by and I received an email that my initial email had gone to their Spam, scheduled the phone interview for the next day which was about a 10 minute interview and then they contacted me again by email and did a 20 minute interview via Zoom the next week. Received an email 2 days later that other candidates had more experience in the particular department I applied for. Everyone I came into contact with was very nice

      Interview questions [1]

      Question 1

      Prescreen: Go over experience Salary Expectations Why are you a good fit for this position? How you handled a customer using STAR Zoom Interview: Introduce yourself (work experience) How you wished you handled a customer differently in the past Discuss a time you obtained additional information from a customer and what was the result of this ( can't remember the exact wording)
      Answer question

      Claims Service Specialist Interview

      6 Oct 2019
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Allstate

      Interview

      Applied online. Recieved an email to have a phone interview which was automated asking behavioral questions as well as normal questions regarding the position. Next day recieved another email to schedule an in person interview . In person interview was with 2 people about 40 minutes. Normal questions about the position and behavioral questions. Then they had me sit in on a couple of calls with a claims service specialist. Afterward was asked about the experience and sent on my way. Next day recieved an email to complete part 2 of the application which just included entering in my SSN. I assumed for a background check, which I am completely clean on, no issues whatsoever. But after that my application on the website said "Declined" I have not recieved an email stating I didnt get hired or anything of the sort. Just very confused as to why they would request my SSN if they were just going to "Decline" my application.

      Interview questions [1]

      Question 1

      Why Allstate?
      Answer question
      4