I applied online. The process took 2 days. I interviewed at AMR (Tukwila, WA) in Nov 2015
Interview
I was contacted by the department director, she gave a brief description of the job, stated that they operated 24 hours a day 7 days a week and required open availability. I was responded back that I was still interested in the job and we scheduled an interview for the following week.
I sat with 2 people during the interview, one of them seemed to interact more than the other. which made it uncomfortable. The questions where pretty standard, more so based no customer service and being able to navigate through accounts quickly.
The thing that I didn't like was I stated I was available on the evening on the weekends and open Monday- Friday, however they want you to be available every single hour of the day Monday- Sunday and that just isn't realistic. They work 12 hour days, 3 on 2 off. Pay starts off at 15.08 based on union pay scale. The call center was very small, maybe about 12 people, which half where also dispatchers.
Interview questions [1]
Question 1
Name a time when you went above and beyond for a customer
Name a time when you helped a co worker on a project
Name a time when you and a co worker disagreed on something and how did you solve it
Why should we hire you
I applied online. The process took 1 week. I interviewed at AMR (Seattle, WA) in Aug 2017
Interview
Fast-moving interview with very basic questions. Important to be on-time. Check in with the very friendly receptionist at the front desk and be polite. Interview was offered within 12 hours of application, and acceptance very quickly after that. Dress in NW business casual, avoiding jeans. Be interested and excited to learn about the job.
Interview questions [1]
Question 1
What does brand awareness and brand loyalty mean to you?
I applied online. The process took 3 weeks. I interviewed at AMR (Farmers Branch, TX) in Mar 2015
Interview
I applied online and received a call to come in for the Criticall Testing about 2 weeks later. The test lasted about 3.5 hours and involved a series of challenging tests measuring memory, attention to detail, spelling, multi-tasking, and other skills necessary for the job. I actually tested in the actual dispatch center so I could overhear real calls being taken while testing. It was a good indicator of what the real job environment would be like. Lots of noise and activity. After I received passing marks, I came in the next week for a face to face interview with two managers. It was pretty relaxed and they asked a lot of questions about my job history and skills and told me more about the position. I suggest emphasizing your ability to multitask and remain calm under pressure.
How would you prioritize the following calls: a car accident with no injuries, an unknown medical emergency, someone having trouble breathing, a late discharge from a hospital. In other words, in what order would you send an ambulance and why?
